Support
Every plan, free plans included, comes with support through in-app chat or email. Pick whichever suits you.
In-app chat
Open any of our apps in your Shopify admin and start a chat from inside the app.
Write to us and include your store’s myshopify.com domain and the app you need help with.
support@etradepartner.ioFrequently asked questions
Is support included in my plan?
Yes. Every plan, free plans included, comes with support through in-app chat or email.
How am I billed?
Paid plans are billed by Shopify on your Shopify invoice. A charge applies only after you approve it in Shopify.
How do I change or cancel my plan?
You can change your plan in the app at any time. To cancel, uninstall the app: this cancels its subscription and stops future charges.
Can I get a refund?
Fees already charged are generally non-refundable, but we can grant refunds or credits at our discretion. Contact us and we will look at your case. Refunds are issued through Shopify.
What happens to my data when I uninstall an app?
We delete your store’s data within 30 days after you uninstall, except where the law requires us to keep it. Data an app wrote to your store, such as order tags or metafields, stays until you remove it.
How do I make a complaint?
Email support@etradepartner.io with your store’s myshopify.com domain, the app concerned, and a description of the issue. We respond within 14 days.
How do I report illegal content?
Email support@etradepartner.io explaining why the content is illegal and where it appears.
The full rules are in our Terms of Service and Privacy Policy.